- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
When possible we ship orders same day, if we cannot ship same day within business hours we ship in-stock items the next business day. Once your order has shipped you will receive an email with tracking information. It is our goal to get you your purchase as quickly as possible
We individually wrap each product we sell in a specially designed corrugated materiel to ensure that it arrives without scratches or dings of any sort. We believe it is essential that when you open the package the product looks every bit as good as it did when it left our facility. Finally we insure each package. All of this increases our costs above the simple freight charges from UPS.
Although we are continually evaluating the cost and reliability of the vendors we use for shipping, currently UPS is our vendor for most packages. UPS charges are based on weight and distance from our location in Leominster, MA, but to simplify the calculation we do average the distance so everyone's rate is based primarily upon the package weight. UPS charges increase as the weight of the package increases. Unfortunately where the cost of shipping is concerned, our products are heavy. The weight of each individual product is shown on our site and in our catalog next to the S&H charge.
We do not exchange customer e-mail addresses with other companies. However, we may occasionally send you an e-mail ourselves, and from time to time we may make portions of our postal list available so other companies can send you information about products and services that may interest you.
If for any reason you need to return all or part of your purchase, please repack it in the original shipping carton. Unfortunately, we cannot offer refunds on original shipping charges. We urge you to check sizes and measure accurately. All Returns after 30 days will be subject to a 15% Restocking Charge.
We do our best to get you our product without damage or defect. If you receive and item and needs replacing please contact our customer service team by phone (800.880.3090), email ([email protected]), or live chat and we will work to get you a new item shipped as soon as possible