If you are dissatisfied with the quality or workmanship of any Reggio Register® purchase, return it for a prompt refund. Our products are designed to last for generations, however wear and tear is normal, especially in high traffic or damp conditions; and we are not responsible for normal aging or damage caused by household chemicals or physical abuse. Products that are returned scratched or not otherwise in their original condition may be subject to a refinishing charge.
Shipping and Handling Charges
Although we are continually evaluating the cost and reliability of the vendors we use for shipping, currently UPS is our vendor for most packages. UPS charges are based on weight and distance from our location in Leominster, MA, but to simplify the calculation we do average the distance so everyone's rate is based primarily upon the package weight. UPS charges increase as the weight of the package increases. Unfortunately where the cost of shipping is concerned, our products are heavy. The weight of each individual product is shown on our site and in our catalog next to the S&H charge.
In addition to UPS shipping charges, we also package each item we sell individually wrapped to ensure that it arrives without scratches or dings of any sort. This costs money and time, but we believe it is essential that when you open the package the product looks every bit as good as it did when it left our facility. Finally we insure each package. All of this increases our costs above the simple freight charges from UPS.
Even in shipping, however, there are some economies of scale. For this reason we do offer discounts on shipping and handling for four or more items shipped at one time to a single address. (Our shipping discount schedule is published in our catalog and on the website.) We encourage you to take advantage of this savings whenever possible.
We certainly do realize that shipping and handling add to your overall cost and we continually look for ways to control those costs, but we also know that it is critical to you that your order arrive timely and without damage.
At Reggio Register, we want our customers to have the best experience possible. We understand there are times where you need to return something to us. We've set these simple guidelines to ensure a quick and easy return process.
All products properly returned under this policy are eligible for a credit or a refund of the purchase price paid, less shipping and handling, and any applicable restocking fees and sales taxes (as further described below). We will credit you for the total purchase price upon receipt of the product. Any product returned to Reggio Registers without prior authorization from Reggio Registers will be considered an unauthorized return, and you will not receive credit for the product and Reggio Registers will not ship the product back to you.
*Returns are accepted for shipments within the continental US only. International Shipment returns please contact us at 800-880-3090.
General Return Policy
If there was an error on our part, call us and we will send you the correct product at no cost to you. After we have received your request we will send you a return label.
“Custom” products sales are final and are not eligible for return. All Clearance items are sold “as is” and are not eligible for return.
Any other item can be returned if it has not been used and it is within 30 days of the receipt of the product(s). Shipping charges are not refundable. Reggio Registers may charge a restocking fee of up to 15% of the purchase price paid, plus any applicable sales tax.
If you wish to return a product(s), please contact us to obtain a Return Merchandise Authorization (RMA) number by calling 800-880-3090 within 30 days of the receipt of the product(s). Please provide us with your name, invoice number and reason for return.
Reggio Registers return policies apply only to items purchased from Reggio Registers. Items purchased from a third-party or marketplace seller, but shipped by Reggio Registers, must be returned to the selling party in accordance with their return policies.
Return of Product(s)
Return the products in their original packaging, in as-new condition, along with any media, documentation and any other items that were included in your original shipment.
Upon receipt of your return, Reggio Registers will issue a credit or a refund of the purchase price paid, less shipping and handling, and any applicable restocking fees subject to this policy.
We do not exchange customer e-mail addresses with other companies. However, we may occasionally send you an e-mail ourselves, and from time to time we may make portions of our postal list available so other companies can send you information about products and services that may interest you.
California Proposition 65
California's Proposition 65 entitles California consumers to special warnings for certain products that contain chemicals above certain threshold levels. Click here to learn more.
Walling or Ceiling Installation
Wall or Ceiling installations should be mechanically secured and/ or used with a frame. Liquid nails alone, for example, is not recommended. Customer assumes all responsibility for any product or property damage, or personal injury and waives Reggio Registers liability.